Something not working? We got you.
Get in touch with our super-human support team---we'll work through this together. We offer unlimited support to our IT heroes.
And that's right, it's totally free!
Keep in mind that we reply to requests from 9:00am-5:00pm EST (Eastern Standard Time) from Monday-Friday. We know we have customers from various time zones, and we do our best to accommodate you within our business hours.
We can help you in English and in French.
You can expect a response within 24-48 hours on business days (we don't work on weekends).
P.S. There are exceptions when we experience exceptionally high request volume or when we have a reduction of staff like during company events and major Canadian/US holidays. If your request is urgent or time-sensitive, we recommend you mention it in the request form details.
Sign in to your profile from the support docs to check the status of your request at any time. Just head to your requests page.
Remember the key to any good request is details. The more, the better! Please fill out all the relevant fields in the request form and include as many secondary details as you so our technical support agents can investigate the issue effectively. We'll work through this together.
ShareGate provides support for all versions of SharePoint on-premises. This support may be limited for legacy products that are past the end of their Microsoft support lifetime (SharePoint Server 2003 and 2007). We will give our best effort to provide support for legacy versions.
Concerning SharePoint Server 2003 and 2007, ShareGate will continue to provide migration capabilities so you can move your environment to a newer version of SharePoint on-premises or to Microsoft 365. These migrations cannot be guaranteed as they occur in an unsupported Microsoft environment.