Important message concerning the migration tool: Due to changes in the Microsoft 365 import API taking effect on April 1st, ShareGate will no longer support Insane mode migrations to Microsoft 365 using versions of our migration tool earlier than 17.3.9. Please update as soon as possible to the latest version to avoid interruptions in your project. You can download the latest version here.
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Migration support
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Management support
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Fill out a ShareGate Management request form or migration tool request form anytime!
Keep in mind that we reply to requests from 9:00am-5:00pm EST (Eastern Standard Time) from Monday-Friday. We know we have customers from various time zones, and we do our best to accommodate you within our business hours.
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You can expect a response within 24-48 hours on business days (we don't work on weekends).
P.S. There are exceptions when we experience exceptionally high request volume or when we have a reduction of staff like during company events and major Canadian/US holidays. If your request is urgent or time-sensitive, we recommend you mention it in the request form details.
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Remember the key to any good request is details. The more, the better! Please fill out all the relevant fields in the request form and include as many secondary details as you so our technical support agents can investigate the issue effectively. We'll work through this together.
ShareGate provides support for all versions of SharePoint on-premises. This support may be limited for legacy products that are past the end of their Microsoft support lifetime (SharePoint Server 2003 and 2007). We will give our best effort to provide support for legacy versions.
Concerning SharePoint Server 2003 and 2007, ShareGate will continue to provide migration capabilities so you can move your environment to a newer version of SharePoint on-premises or to Microsoft 365. These migrations cannot be guaranteed as they occur in an unsupported Microsoft environment.